Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start.
Can I change, cancel, or get a refund for my tickets after - SeatGeek Market data provided by ICE Data Services. Buyers turn to credit card disputes to recoup cash. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Customer service all the way to your seat, 2000-2022 StubHub.
What happens to Stubhub tickets if it's a rain out? In part, thats why theres all the angst. Avoid touching your eyes, nose and mouth with unwashed hands. StubHub updated their policy today. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. YouTubes privacy policy is available here and YouTubes terms of service is available here. Event Cancellation Protection .
AG Racine Announces Settlement With StubHub Over Cancelled Tickets Unless you want a refund)." SBNation.com. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds.
StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Will 2021 Become StubHub's Nightmare Year? - forbes.com StubHub to refund canceled events after pandemic complaints The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. StubHub's return policy is called the "FanProtect Guarantee". Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. McMillan has had a StubHub account since 2017. Marketplace is a division of MPR's 501 (c)(3). CORONAVIRUS:NY Health Dept. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Your donation today powers the independent journalism that you rely on. This station is part of Cox Media Group Television. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local.
Want a refund for a canceled concert? Good luck especially if you Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Viagogo refused to refund her . We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. No problem. Thats simple contract law, he explained. August 20, 2020 / 6:06 PM What are the consequences if I dont comply with these health and safety policies? We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. To enjoy unlimited access to our journalism, subscribe today.
StubHub sued over refunds for canceled events during coronavirus "It was no problem canceling flights. How are others in the industry handling this? The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing.
If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled.
r/stubhub - This is how I got my money back from StubHub. I would Unfortunately you will not be entitled to a refund. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . 2021 The Associated Press. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482.
StubHub said they'd refund canceled tickets, but now they're taking For big sporting events, when is a sellout a sellout? Worth to consider!
How to Request a Stubhub Refund [98% Success] - DoNotPay Refunding tickets to a cancelled event - stubhub.community Postponed events may not be eligible for refunds. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Legal Statement. EIN: 41-0953924. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Your email address will not be published. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. 2875 Michelle Dr., Ste. Some have received refunds, StubHub said, "in jurisdictions where they are required. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. StubHub was pressing hard to get money. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan.
StubHub agrees to refund payments for canceled events Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. 8 Feb 2023. Powered and implemented by FactSet. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. You might noticed something is missing. Viagogo, a tickets marketplace, bought StubHub in February 2020. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. All Rights Reserved. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Customers can choose to keep their credits if they like. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets His attorneys did not immediately return emails. Its just missing with no explanation. Overall, the website has very good customer service & refund policy. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. StubHub suspended that policy in March 2020, following the mass . Lets pick a winner in every mens college basketball conference tournament. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. If sellers had events canceled, StubHub would.
StubHub.com | Better Business Bureau Profile If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Required fields are marked *. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Then theres the question of the legality of the move, beyond any ethical shortcomings. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Cookie Settings/Do Not Sell My Personal Information. Kimmel says its not as hard as you might think. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. But, unfortunately, most are canceled for now due to the coronavirus.
StubHub to refund canceled events after pandemic complaints We rely on your financial support to keep making that possible. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. If an event is rescheduled or postponed, your ticket will be good for the new date. Paul Sawers / VentureBeat . From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Unless you want a refund. Farley said refunds should be a piece of cake. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. If the event is canceled and not rescheduled, you will get a refund. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. At regular volume, we can afford to take that risk. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." More: Stay up to date on all of MLives coronavirus coverage. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". This material may not be published, broadcast, rewritten, or redistributed. Looking to sell? But people want their cash back now. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. A brutal sucker punch in the OVC tournament stopped the game in its tracks. However, UPS and retail fees will not be refunded. "You can apply this coupon to one or multiple StubHub orders in the. The Associated Press. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Those will be paid out by the end of May. And StubHubs award-winning customer service is on standby to help with any issues or concerns. A StubHub official said Wednesday the company doesn't discuss active litigation. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. pic.twitter.com/onFRrGVh6S. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Stated performance for THIS DATE, THIS EVENT, is canceled. Through it all, Marketplace is here for you. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Only 120% coupon? However, there are some cases where StubHub may give you a refund, or even replacement tickets. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. As if the cancellation of sporting events and concerts wasn't enough. StubHub updated their policy today.
Little-Known Statute Could be Key To Getting A Refund For Cancelled A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Theres a lot happening in the world. Help us improve this article with your feedback. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. News provided by The Associated Press. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Log in to your StubHub account and click or tap Profile then Orders to view your event status. But StubHub simply cant afford to play the role of banker. Attn: Litigation Department StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Reply from StubHub UK. This may include details from your tickets (so be sure to keep them), or information from the event venue. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Sorry we couldn't be helpful. All rights reserved. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund.
Why Is Stub Hub Legal - isalegal What is your rescheduled or postponed event policy? If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Prefer a cash refund instead? The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency.
Buyer Guarantee | SeatGeek StubHub Returns and Refund Policies See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our.
Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. . If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. This Rewards Cash is ready to be used right now through the Vivid . It doesn't look like the case has officially seen the courts yet. Prefer a cash refund instead? The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. 5. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive.