Council residents in Gateshead waiting nearly a month for house repairs We hope to reschedule these eventsat a later date. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Call us on 0333 050 8887 to start the process or fill in the form. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Home Group | Watergate Court, Gateshead The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Whats in it for you? Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Gateshead Council aims to complete the backlog by late March next year. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If this is not possible, we will replace with the items we hold in stock. Gateshead Council Housing Services | OurGateshead NE8 1HH However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. stream Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Complain about council or housing association repairs Business advice and support - Gateshead Council We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Gateshead Council Section Manager - Repairs Job in Gateshead, England By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. These are repairs which could cause injuries or further damage if they are not dealt with quickly. The site has been designed with residents and local groups to ensure it is easy to use. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Gateshead Council. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Payslips. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. My Housing Account - Gateshead Council This covers things like outside painting, replacement windows and annual gas servicing. Gateshead Council 4.0 . We are Gateshead Council'sHousing Team. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Visit directory. Gateshead Council aims to complete the backlog by late March next year. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. You can create a free account to post activities, services and promote organisation working in Gateshead. There are no emergency or urgent repairs outstanding at this point in time. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. East Ham A public consultation on the future of Gateshead Council's Leisure Services has commenced. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Housing Repairs and Maintenance Service Gateshead - Government Online Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. I have to tell you, this week I have had four complaints that have been going on for two years. Failure to do so could give you grounds to make a council house disrepair claim against them. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Information, Advice, Services and Support - Gateshead Local Offer SEND We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. <> Some of these jobs need to be inspected before the contractor can start the work. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. % Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. As a tenant you are not automatically covered for any of your home contents. If we miss an appointment and we didn't contact you, please contact us. Work to the outside of your home may not need an appointment. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Please continue to be patient, as we are experiencing a high volume of phone calls. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. There's also additional service charges from 115.85 a week, this cost is eligible . VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). If so we can help you claim compensation on a NO Win, NO Fee basis. Head of Repairs and Maintenance - Gateshead Council - LinkedIn In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Request a FREE property inspection to find out how much your claim is worth. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of The department is on the lookout for more callhandlers and building technicians. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. The team were very helpful and understanding of my dangerous situation. Appointment Types - Gateshead Council %PDF-1.5 The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Were delighted that you want to come and work with us. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Gateshead gardener's fury as garage roof plants itself in her flower Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. We would not replace all items, only the ones that are required. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Our business support events remain cancelled for now. Planned repairs usually need an inspection before work is done. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Any resident with My Housing Account can access this service. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Copyright Andy T - 2021. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Top Jobs in Gateshead, England. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. endobj However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Our housing offices are currently closed to the public. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You have the right to appeal if you don't agree with a decision to charge you for repairs. Youth justice services: North East and Cumbria - GOV.UK Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. about Our Customer Scrutiny Panel needs you! These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. You have the chance to buy up to 10 additional holidays per year. To keep up to date, why not follow us. London Gateshead, England Jobs - 16,311 openings | Glassdoor It is also possible to claim for any damage that may have been caused during repair works. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Your Employees Portal - Gateshead Council "The garages at Leam Lane had already been condemned, and we were working towards . Wherever possible we will place the order immediately. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. For further information please contact the Involvement Team by: Civic Centre E6 2JA. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. New online repair reporting system launched - Gateshead Council The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Your Employees Portal - Gateshead Council Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. She added: "Someone has got to own it. We have guidelines on how long different repairs should take. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Work continues to address 3,000 Gateshead Council property repair If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. If so, please keep reading as youre just what were looking for! "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Repairs & Voids. To register with My Housing Account, select 'my account' at the top of the Council homepage. Unfortunately, this job posting is expired. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . <>>> Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. People really are our greatest asset at Gateshead Council, and we value every employee. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Youll be paid a competitive salary plus additional allowances where relevant. : 50K - 53K. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com If your repair can't wait until the programme we will carry it out within the normal timescales. If you continue to miss appointments for repair work you may be charged. To access this support or speak to an advisor, contact Business Gateshead today. 4 0 obj Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. :L+Ftc[Sdu|^Y^. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair.