1) The In-Home Display can't connect to the network in your home. I have not read it all yet, but the section you have pointed out (4.4) does look promising! I don't know what my self monitoring options are for the gas meter -- I probably had more options with the old dumb meter. Having smart meters wont cost you any more than your current meters. To be fair to British Gas I think their initial reluctance to install Smart Meters was partly caused by a temporary stall [1] to the UK Smart Meter roll-out programme imposed partly by the Government changing their mind on the specifications for Smart Meters (or possibly British Gas, in an effort to be ahead of the game, had started rolling out Smart Meters too early [2] before the specifications had been fully finalised by UK Government?). I am not seeing a massive benefit yet to having smart meters yet, other than no-longer having to manually send meter readings to British Gas and a funky In Home Display in my dining room giving me real time usage. Hi, sorry I have missed your other post, I havent looked at this in a while as my trio isnt working properly. Do not throw away your in-home display. However I am not so enamored with the responsiveness of the screen and its menus. A CAD (Consumer Access Device) would need to be allowed in, allowed to join the zigbee network in a secure way. Unfortunately the gas one hasn't managed to connect and provide me with the information I wanted hence why I agreed to have them installed in the first place. Does paying more get you a better hot water bottle? Weve heard from members with solar panels who have been refused a smart meter, and from others who have had a smart meter installed that doesn't work with their solar panels. By the end of the roll-out, 99.25% of Great Britain will be covered by the network these meters use. If you have a Chameleon IHD see yourS1 IHD guideorS2 IHD guide. In this case, you would need to submit your meter readings manually. 1st October helps us keep your bill accurate. British Gas customers have been left spitting feathers after some of the company's smart meters appeared to show people using hundreds of thousands of pounds worth of energy every hour. The 'Phase 3' smart meter setup comprises of 4 components: According to the Landis+Gyr website the E470 is aligned to the UK Smart Metering Equipment Technical Specifications (SMETS). Or is this something which Landis+Gyr may later be able to enable? I found your blog very interesting. That's according to our survey in December 2022 of 8,668 people with smart meters. Attach the sensor Identify the live mains cable going into Insert and twist clockwise to clip the pins your electricity meter (it will be brown, red to the . Of particular interest to me is its support forZigBee Smart Energy Profile (SEP 1.1), it was my hope that I could buy a Zigbee gateway or USB receiever and I would then be able to start monitoring and logging my electricity usage on a computer. I had smart meters fitted yesterday and it actually went quite smoothly apart from the installer had a bit of a problem registering the gas meter. Powered by Discourse, best viewed with JavaScript enabled. ( may be Jan before its done) If it is I just need to POST my username and password to /usersservice/v2/login right? So, as I see it, none of this will happen and this is costing us 12billion?! Anyhow, a number of months later I am now here with a shiny new pair of meters! This means we'll always: Give you a high quality of service throughout the installation. Can anyone provide me with re-pairing instructions? Hi Paul, I bought a WIFI plugin just in case it didnt have one. Software developers at British Gas and Trillaint (the manufacturer of the Zigbee hub) decided to limit the number of devices (MAC addresses) permitted to associate with the hub to 3. 06890795 registered in England and Wales, VAT No. Submitted by Hertog on Fri, 14/03/2014 - 20:17. There is a US maker of a CAD which does allow local access but they have not made any effort to get UK approval. The P450 IHD, which appears to have been re-skinned with British Gas branding communicates with both the Electricity and Gas Meters and displays current Energy usage for both fuels as well as historic usage. Design wise the P450 is a quite pleasing shape and size, black with curved corners. If your smart meter cannot be connected to the wireless network, your new provider may be willing to replace your existing smart meter with a more up-to-date one. There is also a Mini USB port on the back which is used to power the device (supplied with a 240V to USB power supply). Despite the smart meter and the desktop display showing the feed in circuit option in the menu, it appears this will never be supported by BG. It's easy to use. If your not using smartthings or just want to disable this check its the IF at the top of the app.post function that checks it. The other thing to consider is that in the current climate small value targets are no longer so high in the agenda. It's too far from your smart meter. If so, try moving it closer to the electricity smart meter and turn the device off and on again. Our performance against target can be broken down as follows: 1. The most common reason for the initial failure is that a service request sometimes "times out". If youd like to join in, please sign in or register. Sadly they all insist on locking you in to their proprietary cloud systems. First-generation smart meters have had some connection issues while they weren't connected into the central wireless network that newer smart meters use. Energy firms are only allowed to switch customers to prepay for energy where they have checked that it's appropriate to do so. Your energy suppliers website may also have instructions. For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. I am curious JLS if you can tell me what they actually did do for you after four months to et the G370 to work with their HeadEnd ? The displays work best when close to the smart meter. The hub, smart meters and IHD are all managed remotely and if any meter tampering is detected the meters can be switched off remotely. If your meter is positioned very high up, make sure you let your energy company know so the installers are prepared when they come to your home. British gas smart meter pairing pin pussy cum licking. The monitor will reset itself and the display will go blank. The gas meter (if applicable) links to the smart electricity meter which links to the DCC network. CADs will only be permitted read-only access to data held in smart metering equipment. So I asked if I purchased a TRIO myself could I attach it, they said YES and they would help me configure it. Please try again in a few minutes. I can understand the user experience of people pairing zigby devices to the meter might be a support pain as well as a security one, so I could see the companies not wanting to go down this path. Indeed it would be good if BG could put a system in place where additional trusted MAC(s) could be added to the HAN controller. Jim. A hub is installed with your smart meter (often built into the meter) to do this. I am a BG electric and gas customer with the same smart meters listed in this article. Do cheap thermals keep you as warm as pricier ones? Need help to reset smart monitor help please - Facebook If you've had your in-home display for less than 12 months and it has broken, your supplier should replace it free of charge. I have been testing a pre-production Zigbee SEP 1.1 gateway that purports to solve this problem, ie to give you access to your data. To further increase security British Gas also change the keys, used to encrypt smart meter traffic, every few months. Looks a bit like the GEO App. If you had a faulty old meter, or did not submit meter readings and got estimated bills, you might find that your payments change. I do not have one. This should have happened by the end of 2022, though were aware that some smart meters remain unconnected. And of course its also incomplete since there are other security measures that you wouldnt know about! Smart Meters - Smart Energy Monitors - British Gas Smart Energy GB explains that in-home displays will only show how much energy youre buying from your supplier, but not necessarily energy you generate. Unfortunately I dont think spoofing the MAC with a Xbee/Arduino will work because, like you say, you also need the encryption keys (not that I have tried it ;-)). So I think there is hope yet, it looks as though there is certainly thought about allowing consumers the ability to connect additional devices (CADs) to the smart meters hub, but these, at least for now, may be trumped by security restrictions (I guess rightly so). British Gas has just released a New smaller version of its Smart Energy Monitor for late 2019 / 2020. Nearly a quarter of Which? Save my name, email, and website in this browser for the next time I comment. Can I ask if this is still working for you? by Steven Johnson. Leaving me for a while with one Smart (Electricity) Meter and one Dumb (Gas) Meter, (this was not an issue for the supply of either utility but just grated against my OCD / geeky / impatient nature). I did not realise .gov had published a new document. But you don't need to send it on or before the 30th September. PDF EnergySmart Monitor User Instructions - geo (Green Energy Options) Submitted by Gordont67 (not verified) on Thu, 06/11/2014 - 17:08. However, there seems to be one big difference between the UK and the NL and that is that 'our' smartmeters are mandatory equipped with a so calledP1-port, which is customer readable. But if your smart meter stops working in smart mode, youll need to take manual meter readings again. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: First, find the reset button on the back of the monitor. The MPAN of your electricity meter and MPRN of your gas meter (this can be found on your electricity bill or on the face of your meter). Smart energy monitor. A smart meter sends your meter readings to your energy supplier automatically, so in principle your bills should be more accurate than when they rely on you submitting manual readings and you should never recieve an estimated bill. Maybe then I could tell British Gas how to fix their own equipment! Derek I too have solar panels, so that is worrying. But over time I hope that more features and benefits may be unveiled. Seems pretty stable although only using the electricity readings at the moment. Many months have now passed and BG have has to revert my meters back to standardmeters (same physical meters just in 'dumb' mode)as they can't get the Trilliant hub working. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. . Indeed it did take a while (3 months in fact for me) to start seeing the meter readings from my Smart Meters to start appearing my account Online and iPhone App. This can result in your smart meter losing its smart functions. Some people have complained about the impact of smart meters on their health, in particular those suffering from electromagnetic sensitivity or electromagnetic hypersensitivity. If you're renting a property and pay the bills directly for the gas or electricity to your energy supplier or you are named on the bill, you can choose to have smart meters installed. And like you it seemed to take ages after the Electricity meter install for them to sort out the Gas. Some of you may be interested to know I have written a new blog post on the further fun and games (pain) I am still having with my British Gas smart meters. Thanks for the comment. This is the process known as pairing, the same process that was used to install your smart meters in the first place! It sound like you are having exactly the same experience with British Gas as I did. And you dont have to send us meter readings to get accurate bills it happens automatically. Smart meter In-Home Display (IHD) not working? Here's what you need to do If your smart meter cant be upgraded, it will need to be replaced with a second-generation meter. But dont loose hope The HAN you have currently support this, so its only a matter of time until the commodity supplier (aka BG) opens it up for 3rd party devices and home automation hardware that support the SEP standard! Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. Tying the above 3 units together is the Trilliant Hub, acting as a Zibgee coordinator, the hub gathers meter reading (and other information?) Wrong? This years target for British Gas is to install 1,266,671 If so,try moving itcloser to the electricitysmartmeterand turn the device off and on again. I agree with the point about shame no PV so I think we'll also need to do something about that. Well be in touch as soon as were able to install smart meters at your home. Honestly I feel slightly safer this way. For the most up-to date usage data, wed recommend setting your meters to send us a reading every half an hour (reach out to theSupport Teamif youd like us to update your reading schedule) and checking out theusage graphson youronline accountor OVO app (download forAndroidoriOS). They wont stop your solar panels working and generating electricity and youll be able to tell your energy supplier exactly how many kilowatt hours (kWh) of electricity youre sending to the grid. Paul Willis As An Amazon Associate, We Earn Affiliate Commissions From Qualifying Purchases. In fact my FIT payment will be receivedby cheque (how last century?). This may be because they use compatible technology or the same brand of meter or have agreements in place. This special Zigbee network is referred to as the HAN - Home Area Network. re-activate BG smart meters. If youre planning to switch, check with your new supplier if this will happen to your meters. british gas smart meter pairing pin 00966502363635 british gas smart meter pairing pin. They have to be able to justify the switch. It is possible in the UK to get a CAD - Consumer Access Device which links via the same special Zigbee profile to the smart meter but then converts it and in theory makes the data accessible to the home owner. If there's any doubt that your home might not have coverage, make sure you get a pre-installation visit from your energy company to confirm whether a smart meter will work at your property. The display will show the current time and date. As well as being unable to read your smart meters, your new energy firm probably wont be able to send the pricing information about your new tariff to your in-home display. FWiW, mist/fog/rain can all affect the transmission range of a gas meter. Just be patient, the energy industry might be moving slowly, but its moving nonetheless . If you are affected, your smart meter should become smart again in future. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. This is only a risk if you have a first-generation smart meter - the issue has been cleared up for the roll-out of second generation, or SMETS2, meters. I had British Gas smart meters installed a few years ago. Contact your energy provider if your smart meter still isn't connecting properly. How to re-pair a British Gas (Geo) In House Monitor (IHM). Hi Youre not alone. The meters themselves upload data via the DCC network to the energy providers, this enables accurate billing without the need for onsite meter reading. When I wrote this post I had only just started leaning about smart meters and ZigBee (and am still learning today!) Out of interest, which facts in this post are erroneous relating to the security of the Trilliants hub? I think British Gas can also push updates and settings, messages and firmware updates downstream towards the meters and IHD via the Trilliant hub as well as initiating remote shut off of energy supply to the homes (where people do not pay their bills!). The gas meter was installed as promised on 22 Jan. Believe me, Id like the same for myself and our own deployment of smart meters where I live! I think their design is such that these interfaces are non-contact in that no electrical contact is made between the meters and the monitoring device (i.e it is via light) making them safe for Gas [3]. Weve worked across the energy industry and with the Royal National Institute of Blind People (RNIB)to develop an accessible in-home display for customers who are blind or partially sighted.To find out more about the accessible in-home display and check if we are able to offer you one, please chat to one of our agentshere. Just thought that this is a red herring for me. Can you share with me an example of the data you can get or send to it, please? The electricity one works perfectly sending all my data onto the little monitor and submitting meter readings no problem. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang I hope one day in the future the smart meters HAN may be opened up but for now, despite of my fight to get them installed, the only people who are benefiting from my Smart Meters is British Gas. Yes, this is precisely whats needed. via the mobile phone network (the installation engineer said it contained up to 4 mobile SIM cards, one for each of the 4 main UK mobile providers but I am not 100% sure this is true as I thought British Gas only used Vodafone [4]). The communications hub will be required to support the linking of supplier-provided smart metering devices and of consumer access devices: these requirements will be defined in the CHTS. The second-generation meters that are currently being installed dont rely on mobile phone networks - they have their own separate secure network. CADs are expected to be available for purchase through retail stores or as part of a service: for example installing a central heating system, re-fitting a kitchen or as part of an energy supply contract. They help by making you more aware of the energy youre using around your home. Once youve got smart meters, youll still be free to switch to a new energy supplier, but not all suppliers support smart meters just yet. Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? Luckily British Gas can remotely switch itoff so we can always go back to dumb meters if all hail breaks loose. Re: British Gas Smart Meters - Part 1. Tantalisingly, on the back of the ecoMeter In Home Display (IHD) supplied with my smart meters, it reads: Zigbee Certified product (Energy). Hi All, I had the exact same system installed - Electric fitted August 2013, Gas December 2013. Another government document [Smart meter data access and privacy] states: There was also support for the use of consumer access devices connected to the Home Area Network (HAN), to enable consumers to access their consumption data in a more bespoke manner. It took several weeks for Ovo to sync up to the smart meters, and I now see that only one meter reading a month is logged against my account! today? Select your preferred way to display the comments and click "Save settings" to activate your changes. http://www.landisgyr.co.uk/product/landisgyr-e470-zigbee-smart-electricity-meter, http://www.landisgyr.co.uk/product/g370-zigbee-smart-ultrasonic-gas-meter/, http://www.landisgyr.co.uk/product/landisgyr-p450-ecometer/, http://www.britishgas.co.uk/content/dam/british-gas/documents/ph3-QuickUserGuide_printversion.pdf, http://trilliantinc.com/library-files/datasheets/ds_Communications_Hub.pdf, rebooted and now data is screwed (timeseries). Two in five households with smart meters in our survey of Which? Submitting a meter read before the Energy Price Guarantee starts on . To cablespagetti - the APIs are still working for me if that helps. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. More information about the E470 can be found here:http://www.landisgyr.co.uk/product/landisgyr-e470-zigbee-smart-electricity-meter/. Issues with smart-meter installations and how they work have come to light throughout the smart meter roll-out. 2. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. Set budgets to help you stay in control or keep an eye on your spending in real time - just put your smart energy monitor where you can see it. No, we install smart meters at no extra cost to you as part of the national smart meter rollout. I dont think it would be too hard for British Gas to allow read access via Zigbee, all they would have to do is allow you to add a list of approved MAC addresses via your account in the online site this would solve the problem of people adding their neighbors devices. The figures can be toggles between kWh, s and CO2 values. If your energy firm is bought by another company, you often become the customer of the acquiring firm too. If your IHD is asking for a PIN code it could be that the device is having connection issues. Its a shame that this cant be integrated into my existing home automation system as I would like to get accurate details on electricity and gas usage as well as what I output back to the grid from my solar cells. The DCC says its working with energy suppliers to do this. If they want to encourage us to use less energy then they need to work with others in the technology industry to make it happen. The meters themselves upload data via the DCC network to the energy providers, this enables accurate billing without the need for onsite meter reading. Many industry and technical solutions respondents caveated their support for the HAN by stressing that issues around security and operability still needed to be finalised in the second version of SMETS to provide assurance that devices could be connected in a secure and consumer-friendly way. However, consumer groups were concerned that this form of access would be used only by technology-literate consumers. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: If you have any problems resetting your monitor, you can contact British Gas customer service for help. Smart Meter Not Working - Try This Simple Fix - Consumer Advisory Submitted by simonn194 (not verified) on Thu, 12/02/2015 - 15:07. Solar panel owners already have a PV-generation meter that tells them how much electricity their system is generating. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. Many thanks for your blog, I had my BG Smart electric meter fitted yesterday, due to a cock up on the admin front they did not do the gas at the same time. It is a shame but I am actually starting to find my smart meters more restrictive than their older dumb analog cousins. Connecting your smart meter's In-Home Display (IHD) to Wi-Fi After finally convincing a very nice man on the BG smart meter support line that this was the case, his supervisor confirmed that my observations were correct. Only devices compliant with the standard could potentially have access to this, and they would need to be "added" to the network using a unique code on the Comma Hub sent down from a web service or something similar. Final point. Of course it will be better to have a wireless interface with the smart meters but I think a lot of people are underestimating the challenges of opening this interface in a truly secure way that can stand the test of time. This should reset the connection and you will see the message: "your smart meter is now paired" on . Relax in our contemporary spacious rooms and sleep well on plush mattresses. Hi Nick, With smart meters, it's possible for energy suppliers to switch your meter into prepayment mode remotely. If your energy supplier goes bust, you will be automatically moved to another energy firm. This process does not happen as frequently as it is possible to do so via a CAD however it does mean that your energy provider does have some data that you can access. This was the most common problem experienced in the last 12 months by those with smart meters on our Which? Please watch: "How to inflate air sofa" https://www.youtube.com/watch?v=wzOJ_kgRup0-~-~~-~~~-~~-~-Quick overview of the British Gas Smart energy reader.TubeB. The hub would then receive the required info (via its backhaul connection on cellular networks) to allow that particular device in, exchange security keys and establish a secure connection to the HAN (Home Area Network). I contacted the British Gas to ask whether it would be possible, unfortunately, it would seem, this is not possible due to a number of security restrictions which have been put in place on British Gass Phase 3 smart meter setup. Video: Now smart meters are delayed AGAIN: Deadline for the national rollout of new energy reading devices gets put back to June 2025. This is not your smart meter. I have exactly the same problem with the smart meter that ovo supplied for me. What I really do not understand is the likes ofhttp://stopsmartmeters.org.uk/claiming that utility companies (and the Government) are going to start using smart meters to spy on us and, even more extreme, that smart meters are frying our brains with radio waves. everyone has a right to their own opinion! I had similar issues issues with that as well - the data package has to be { identity : USERNAME , password : PASSWORD}, I too am using openHAB. I hope in time this will come! So why notget a quote Having said that the current setup is by no means unbreakable so we will have to see how long it lasts. If you do lose smart functionality, your meter will still work to count how much energy you're using. we're giving 10m of support to those who are struggling with their energy bills. Even though I have so called 'smart meters' I may have to revert back to older techniques (pulse counting, physically noting readings) to monitor my Electricity and Gas usage (which defeats the point!).
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