The Fragile stickers could have been added at the GSP. Seller deleted listing immediately after purchase? How do i handle this? If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I talked to manager and simply were told nothing can be done. I had been using half sheet sticky labels for almost a month before sending out this order. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I have no idea how to get on the phone with a live human being? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Copy and save both forms before submitting them. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. But I would think it is more likely a customs thing. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. If you play nice, they will just tell you that it's too bad and part of business. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Did you try talking with the buyer? Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Once payment is confirmed you ship it promptly. $900 item. Buyer claiming wrong item was received. HELP!! Those are not indicative of any scam. Most of them are happy new year banners being returned in Febuary. She may have forgotten she purchased this one as well but from you. Keep choosing to the end, then scroll down and your contact options will be at the bottom. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Its usually not a good idea to trade with accounts that have bad feedback. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I only sell local, mainly to avoid hassle. I accidentally sent a buyer the wrong item on eBay, but I do - Quora It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. 26-05-2020 1.6K 17K views 1 year ago Every so often mistakes will happen. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. If he ghosts you, you scared off a scammer. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. The unofficial eBay subreddit. And while I'll be cordial, it doesn't bode well. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Should I contact the postal service? What if the buyer is not trying to rip you off but simply made a mistake? I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. They needed his phone number but I did not have it. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick I'll have to ask her what she sees different because I know it's the same. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Choose "have us call you", that's the best option these days. As you say, I would explain to the buyer that different computers and devices show colours differently. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. At first, it might seem foolish to pass up a generous offer, but often its a trap. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. You would want your copy to be short and engaging, informative but not stiff. Its just getting worse, sadly. Am I supposed to follow up with Royal Mail or it is now his responsibility? It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Offer to send the copied forms to an ebay chat rep. I responded to the return but Im really freaking out. shot goods Gilas Pilipinas Full Sublimation Jersey Was full of marks. Visit the nearest USPS location and fill out a request form. Solved: Buyer claims an authentic item fake - PayPal Community TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. He sent photo of item receivedit is not the item i sent. Phone eBay and they said I should have tried harder. What should I do? This scam is a new twist on the offer of overpayment. NO Cash Refund for wrong purchased items. 26-05-2020 Privacy Policy. I don't know what it actually takes for them to get banned. - edited Refunds and Returns - Mercari: Your Marketplace Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. No they dont. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. on I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. For example, they may ask for cash, bank transfer, check, money order or even gift cards. I take pics and and email amazon all the details of before and after and the condition it is come back - If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Got my money back and a promise from eBay to better train their support staff -_-. Buyer said I sent wrong item when I sent right one - and got money back So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. When you issue a refund to the buyer They'll be refunded through their original payment method. Ebay We Can T Process Your PaymentPlease select a different payment Solved: Buyer says I sent the wrong item but the photo loo - The I have had my hosting company check everything their end and they say all is correct and working ok. You must be new here, in this sub anything and everything is a scam ;). FedEx. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Dollars. It WAS new in the box. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. "Hi. You can always appeal later. Powered by Discourse, best viewed with JavaScript enabled. Omg I JUST heard that same story!!!! Buyers abusing "not as described" to force refund - PayPal Community The buyer received the wrong item. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". The item is missing parts or features, and this was not disclosed. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! I will try to ask the questions? Is it possible to contact their police department? BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Is eBay likely to refund the buyer? Buyer says item not received, Royal Mail says delivered - EBay Save the case number that the USPS gives you. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Accept it and issue return label. There are two occasions in the tracking updates that says it was rerouted due to processing error. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Ebay says I have to "take action" by Sept. 11th. I just wanted someone else to take a look at the photos and tell me what they thought. Ebay always takes out the fees and send the remaining money to the Bank on file. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Help for buyers and sellers. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Solved: Buyer says I sent wrong item, is it a scam or was - eBay Theyll tell you to file a report with the police and then wash their hands of the matter. Record any serial numbers or unique codes. Ebay problems: Buyer opened a return and sent back a different item I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. How do you prove you sent A? Loophole on eBay! 2023 Comparitech Limited. Its ok but I like the darker one you had in your listing. So eBay took the loss when they refunded me. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Anytime I can create with the Stardream line, I jump at the . So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. It sucks. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. I manufacture them myself and sell for only one price. If the package was mixed up, it would have happened there. The item could have gotten mixed up during a customs check? This has happened a couple of times to us over the years, all part of selling on line Im afaid . All items are made out of High Quality fabric. They may even provide photos of the broken item. I wanted to get some advice before I contacted, but I had planned to, yes. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I think most first-time eBay buyers create their account the same day they place their first order. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 .