The payment will now appear as a failed transaction. You will also be able to contact Sage Pay support and provide them with the card type, card-issuing bank and the first nine digits of the card. The vendor does not match with the vendor who registered the token. You will receive this error if the VendorTxCode you have used for a new transaction registration matches that of a previously successful transaction against your account. The user does not have permission to view this transaction. There was an error processing this payment type, There is a problem with the details that have been entered for a European Payment Type. 3D accelerator card is not supported! - Technical Support - World of There is no such username associated with your account. The CustomerEMail field, if provided, can only contain up to a maximum of 255 characters. Cannot create a token from a token transaction. This value would have been sent back to you in the status response of the original transaction from Sage Pay. The CardStart date that has been entered is not a valid month and year combination. Share Improve this answer Follow answered Nov 28, 2018 at 14:06 snack_overflow 536 2 11 27 All VendorTxCodes must be unique. The Delivery Address1 contains invalid characters. You cannot set the administrator password using vspaccess. Furquim, 597 - Bonfim Paulista, Ribeiro Preto - SP If you preorder a special airline meal (e.g. Invalid command. The transaction can not be repeated. The TxType requested is not supported on this account. If we receive a POST from any other server, you will see this error message. You can only return reports at monthly intervals. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). The Sage Pay system has a maximum and minimum acceptable transaction value which are 100,000GBP and 0.01GBP respectively, with approximate equivalents in other currencies. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. Cannot refund mobile transactions for this acquirer. Please check the related transaction is a AUTHENTICATED transaction. the card range not supported by the system. Game Card Required to Launch Downloaded Software Some cards have restrictions on cross-border usage. a: Right click on the Medal of Honor exe file. If you receive this message, then you have failed to be authenticated through 3D-Secure and the card provider will not allow you to proceed with the transaction until you pass. Problem: This payment method is not supported by our system The PhoneID is not registered to any vendor account. The value which is being sent accross in this field is more than this. This will be required if you have AVS turned on within your Sage Pay account. Select Device Manager in the results and when it loads expand the Display Adapters node. To know more about the cookies used in this website refer to our Cookie Policy. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. The network connection to the bank is currently unavailable. You may wish to contact the customer to gain feedback and find out why they did not wish to pursue with the transaction. There is a problem with the details that have been supplied. 2. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. This value should be alphanumeric and 38 characters in length. What is the problem? A surreal understated experience about loss and finding new life inspired by real-life experiences. Any values provided which is not numeric will generate this system message. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. The Delivery Phone contains invalid characters. You will need to check your code to ensure that you are sending this value or that the data is in the correct field. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. You will need to ensure that your code is not sending more than 20 characters within this field and that no invalid characters are being sent. Please ensure that you are sending the correct value in the TxType field. . If this error message has only appeared on one transaction, then please retry the transaction again. The card scheme requires you to pass the 3D-Authentication process in order to proceed with your payment. Cannot authorise this card. This error message is presented for transactions processed through the Form integration method only and occurs when the Encryption Password being used does not match the password that we have registered in our system. Thereafter, find BIOS Mode to check whether your Graphics Card supports UEFI, EFI (Extensible Firmware Interface), or BIOS. Also here is some document on how to fix the problem you are having right now. Also, check your code to ensure that you are only sending numeric values within this field and that no letters or invalid characters are contained. If the address is longer than 200 characters, you will receive this system message. The Transaction was cancelled by the customer. Returned when a transaction is declined or rejected. Pick Up Card. If the VendorTxCode matches that of a previous transaction registration for a successful transaction against your account you will receive this error message. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. The certificate must have a valid user principal name (UPN). You will not be able to perform a RELEASE or an ABORT against any other payment type other than a DEFERRED transaction. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, SagePay: Test card details not being accepted, How Intuit democratizes AI development across teams through reusability. 5. If any other characters or spaces are being passed or provided, then you will receive this error code and message. When I turned secure boot on, BIOS spit out "The VGA card is not supported by UEFI driver" messages on post screen, and asked me to turn on CSM mode in the BIOS. The Card Range not supported by the system. "your Graphics Card Is Not Supported" - Warframe Forums The CV2 value can be found of the back of the signature strip for most card types and will consist of three digits whereas an American Express card type will consist of four digits and this will be situated on the front of the card. Disconnect between goals and daily tasksIs it me, or the industry? element either not found, or present more than once. Fraud screen detail does not exist for this transaction. This field can contain up to 200 characters. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. Please check to ensure that a Success URL is being provided with each transaction as this is a required field. can not be less than 8 characters. You must always check your code to ensure that you are providing a valid identifier within the VendorTxCode field for all transactions. Form transactions are disabled for this vendor in the test environment. Please contact support@sagepay.com if you need this reset. The Billing Address2 contains invalid characters. This error occurs if the Sage Pay system attempts to do something to a transaction that is not in a state where such an action is acceptable. The DEFERRED transaction you are attempting to RELEASE has already been ABORTed. The Transaction was Registered Successfully with Sage Pay. The eMailMessage field can contain a maximum of 7,500 characters. This will either be one or two digits long and if any additional characters or digits are entered you will be presented with this error message. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. The Delivery Address2 contains invalid characters. No further action required. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. The resource requested is no longer available and no forwarding address is available. The card number that you have entered on the payment pages is not a valid card type. If you are providing a value which has more that 10 characters then you will receive this system message. One or more of the specified already exists for the merchant number/currency combination. Your code should send only the first 100 characters if your description is longer than this. Account type selected requires 3D secure authentication to process Maestro or SOLO cards. Please try again. Unfortunately, we are unable to process transaction values outside of these ranges. An active transaction with this VendorTxCode has been found but the Currency is different. I am getting an error while making a payment. Why is this occurring? The payment can now be authorised and sent for settlement. You will need to ensure that you have logged back into your My Sage Pay admin account and selected the Default templates in order for the Sage Pay payment pages to re-appear. You must enter the post code to which the card being used is registered in the post code box provided on the payment page in order to continue. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. This thread is locked. All transactions which are posted to the Sage Pay system will contain a "Vendor" field which should contain your unique vendor name. Cost of Item n including tax: Total cost of item n. Please refer to the integration documentation for more information. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) Why is my graphic card not supported by my computer? - Quora You will need to ensure that your code is not sending invalid characters. I've asked the admin of this particular SagePay test account to check if any card ranges have been automatically banned, or something to that affect. Please email support@sagepay.com with this error. You have not passed the 3D-Authentication process which is required in order for this transaction to proceed with your payment. The surcharge xml contains a fixed value with the incorrect number of decimal points for the currency. This will cause the payment pages not to appear and generate this error. The Apply3DSecure flag is invalid. The VendorTxCode is a required field which is generated by you as a unique identifier for the transaction. You will need to check your code to ensure that your server does not send more than 100 characters within this field. The request to Cancel an Authenticated transaction was successful. The Related transaction is not a DEFFERED payment. Please check you code. The Card registration has been successful in exchange for a token. You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. You may wish to (or advise your shopper) to try the transaction again at a later time. Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. This URL must be http:// or https:// and be less than 255 characters long. The only way to prevent this from happening, would be to remove or relax your current rulebase, however this would apply to all your transactions. You will need to ensure that the card number that has been entered on the payment pages is a valid card type. Please try a different card. susan flannery daughter. Hi Viky. The ReleaseAmount larger the original amount. Some debit cards require a PIN to be entered. Your Vendor Name must contain no more than 16 characters with no spaces or unsual characters. The Amount you are passing has more digits after than the decimal point than is allowed. The ReleaseAmount field must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. The Currency does not match the original transaction. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. italian sayings about love and life. The Contact Fax contains invalid characters. Check the card number and resubmit. Please refine the search. The GiftAid field can only contain 1 (Allow Gift Aid) or 0 (Do not Allow it). If a card StartDate value of 1509 was passed this would generate this error code. Please contact support to re-enable this functionality. If the transaction has already been VOIDed you will be presented with this error message as you are only able to VOID a transaction once. You will need to use a different card if you wish to proceed with the transaction. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. The RelatedTxAuthNo does not match the original transaction. If you're trying to use one of these cards, you'll need to use another card to make the purchase. You will need to ensure that the start date selected is not later than the current date. Why is this sentence from The Great Gatsby grammatical? 3D Secure rule not added. You will need to ensure that you have the equivalent merchant account set up with your acquiring bank in order to handle the type of transaction you are attempting to process. There is not really any big negative to having the CSM enabled. This URL must be http:// or https:// and be no more than 255 characters in length. You will need to check your code to ensure that you are posting a valid e-mail address which is less than 255 characters in length. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. The PaymentSystem is not supported on the account. This could be due to several reasons such as funds not being available, spending limit may have been reached or bank account has been closed. You will need to check your code to confirm that you are posting one of the following three values only: E for e-commerce, M for MOTO or C for Continuous Authority. This field is numerical only and can only support values from 0.01 to 100000.00. Please ensure that you are posting this field with each transaction and that you use the correct value. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. Step-2. If no value is entered here you will be presented with this error message. When attempting to perform a REFUND, you can only refund in the same currency type as the original transaction. The Billing Phone contains invalid characters. Cannot retrieve contributors at this time. The request was unsuccessful because the server can not support the functionality needed to fulfill the request. The Vendor Rule Bases disallow this card range. A valid ##### value is required, this should be either ##### or #####. When using the Form solution you will need to provide us with a Success URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction completes. Only zero or positive decimal values, to 2 decimal places. You must provide the first 9 digits of the card number in the field. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. You will have to check the content of this field ensuring that no invalid characters are also contained. Create a card type for each type of card that your business accepts, such as debit cards, credit cards, loyalty cards, and corporate cards. Your transaction has been Authenticated successfully. The ReleaseAmount field must be a valid amount, formatted to the correct number of decimal places for the chosen currency, AND must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. as the VPSTxId, which uniquely identifies a transaction to the Sage Pay system, is generated by us and returned back to you. The ApplyAVSCV2 field can only ever contain the following four values : 0: Use the Default setting on your account 1: Force the AVS/CV2 checks and use the appropriate rules 2: Force No Checks for this transaction and ignore the rules 3: Force the AVS/CV2 checks but DO NOT wish to apply rules. Please ensure that you are sending the correct value in the TxType field. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0712 and not as 07/12 should be sent for an expiry date of July 2012. Incorrect Fixed value entered. An active transaction with this VendorTxCode has been found but the some data fields are different. The Description field can contain up to 100 characters. Expectation Failed : The expectation given in the Expect request-header could not be fulfilled by the server. This error message will be displayed when you have failed to be authenticated through 3D-Secure and the card provided will not allow you to proceed until this has been passed. Learn more about bidirectional Unicode characters. ##### tag either not required for this command or XML structure is incorrect. The expiry date of the card that you have entered on the payment pages is in the past. Your transaction has been successfully Voided and will not be sent for settlement at the end of the day. The transaction you are attempting to REFUND has already been fully refunded. The GiftAid field can only ever contain two values : 1 : Allow Gift Aid 0: Do Not Allow Gift Aid. The syntax of the request was not understood by the server. You must check your code to ensure that you only use a fully qualified URL. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. You will need to review your code and change the URL to only use a fully qualified URL which must be http:// or https:// and be accessible. By selecting a card start date that is later it will mean that the card is not yet valid and must not be used. The number of authorisation attempts exceeds the limit. You will need to check your code to ensure you are capturing the correct value being returned from Sage Pay and also that the VPSTxId you are submitting back to Sage Pay is correct. You might receive an error message while making a payment which says "Your card does not support this type of purchase." There are a few reasons why you may receive this error: 1. You will need to check to ensure that the correct value is being submitted. 3D-Authentication failed. Please ensure that you only use a fully qualified URL. The certificate must be valid, based on the computer system clock (not expired or valid with a future date). Then select Troubleshoot > Advanced options > Startup settings one by one. If your customer is trying to use one of these cards, they will need to use another card to make the purchase. Card failed the LUHN check. This is a notification system message to inform you that the transaction was cancelled by the customer. Styling contours by colour and by line thickness in QGIS. 1) If video adapter firmware update is available, apply it. The RelatedVendorTxCode should always contain the original VendorTxCode of the original transaction against which you are attempting to perform your REFUND, REPEAT or AUTHORISE. You will receive this system message when the card number details have been entered incorrectly. The RelatedVendorTxCode value is too long. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. You are not passing the currency field through with your transaction. The RelatedVendorTxCode does not match the original transaction. If you are providing a value which has more that 20 characters then you will receive this system message. 4021 : The Card Range not supported by the system. You will only ever be required to provide us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. You will need to check your code to ensure that the CV2 value provided consists of either three or four digits only depending on the card type selected. The RelatedSecurityKey is a unique security value for each transaction and would have been sent back to your server in the status response of the original transaction.