I tried to buy insurance after the fact but . We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. They will pursue AXS who in turn, will keep your money. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Find a will ticket on Gumtree, the #1 site for . No refunds are offered for online (virtual) events unless the event is canceled. We appreciate your patience during this unprecedented time. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. You should base your purchase decision solely on the information provided. By browsing this website, you consent to the use of cookies. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. TicketPlan cannot be held responsible if incorrect banking details are provided. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . If I have XCover ticket insurance and miss an event, can I get a refund? . By clicking a link you are consenting to this. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. 5 minutes isn't long enough! When it's time to go home, all combo lock deposit refunds are issued quickly. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. For more information, please see our AXS is not responsible for the acts or omissions of any venue or Client. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Ive also heard similar stories from all of my concert going friends. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. What is delivery delay/ticket printing suppression? A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. You will be entitled to a refund unless otherwise notified directly by your point of purchase. For tickets to events located in the United States, the Service is operated by AXS Group LLC. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Upon your payment in full, you shall be entitled to the tickets you have purchased. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. We need you to provide specific evidence of illness or injury for the ticket holder affected. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. You are urged to review all pages displayed during your completion of a purchase. Therefore, we ask for: A completed medical confirmation form. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. What is AXS Premium? Can I get my money back for cancelled or postponed events? Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. We have made changes to our Privacy Policy. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. T&Cs may apply.'. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Terms and conditions of sites linked to by or from the Service may vary by site. Because almost every single time I go through them, its a battle to obtain my ticket. who has the best covid cover for travel insurance? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hey did you end up filing a claim with Amex? The site owner may have set restrictions that prevent you from accessing the site. I can't go to a concert anymore, any tips to ensure i get my money back? It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. x. If you are purchasing a resale ticket (i.e. All photography, filming and other recordings of the event are PROHIBITED. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Contact Us We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. E-mail address is required to create an account. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Privacy Policy. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. How do I file a claim and get a refund if I have ticket insurance? I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. You will also be responsible for paying any applicable taxes relating to your purchases. Occasionally, we may require that the physical ticket is sent to us. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. With a simple integration this product has gone from strength to strength enabling AXS . Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . We notice that your web browser is out-of-date. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. What does insurance on concert tickets mean? The partial refund was completed early August 2020. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Klicka hr fr att kontakta oss. Exceeding these limits may result in cancellation of orders without notice. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Venue/Event Specific Terms and Conditions. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . They lure you into buying the insurance but little did I know that a refund will be issued . If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Thanks for signing up for the event guide! If you are unable to find tickets or parking rights, please check back again. It may take up to 30 days before we are able to review your claim. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Are AXS Premium tickets sold for every event? Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Its for one of the Hyde Park British Summer Time concerts. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. Ticket Insurance. It doesn't apply to housemates who aren't family members or due to attend the event. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Disabled seating is incredible on all levels of the arena. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Mastercard, date running time selected at the russian of purchase. Refund policies may vary depending on promoter, venue, state or local laws. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. If buyers Payment Method provider does not remit payment, the transaction will be canceled. Events may be postponed or canceled for a variety of reasons. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. The availability of tickets is subject to change. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! If you bought tickets online or over the phone, you won't need to do a thing. Plans can . IP: 161.35.97.149 To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. To read the updated Privacy Policy, please. email from them: "Thank you for contacting AXS. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. DE or was there no option for you? Ad . So please be as cautious as possible when going through AXS. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Latecomers may be seated at the discretion of Client or venue. Feb 17. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. ADDITIONAL TERMS. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. The form needs to be signed and stamped by your GP and this may be chargeable to you.