While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Make sure the petals are level with each other and on a flat surface. I'll monitor the post to see if these are isolated or widespread. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). The odometer illumination was bright. Its possible the quality slipped with the V2, but they are basically the same scooter. 0000009925 00000 n Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Once you ensure the position is correct, gently slide the pack into the tiller. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Entice customers to sign up for your mailing list with discounts or exclusive offers. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Set the line out of the way once disconnected. Also if there is a critical mass here, we may be able to have the company fix their problems. Find your product below and click the link to be directed to the specific information for troubleshooting. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. You can recalibrate your Gotrax hoverboard by following the instructions above. But when I press the throttle, nothing happens. Always be sure to consult the . So, 3 hours for 4 bars = 45 mins of charging time per bar. Next, check to see if there is any damage to either end of your scooters charging cable. If that doesn't work, email support. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Include an image for extra impact. Install the locking hook and the two screws into the head unit. Search General questions or product specific choose what you're looking for from our awesome drop down menu. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit Since battery indicator has 4 bars, easy to do the math. If the battery is fully charged, then the issue is likely with the motherboard or wiring. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Shop safe on GOTRAX Official website. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Resolved through warranty, in the mail. The motor does make some noise when first accelerating but goes away. error: When it comes to hoverboards, the magic fix-all is called recalibration. Watch out world! Now you are finished and ready to test your work. It goes fast and I can go up big hills . The BBB's grade of "F" still . Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. When you plug your charger into the wall, the indicator light will turn green. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Entice customers to sign up for your mailing list with discounts or exclusive offers. Then plug your charger cable into both ends and leave it overnight. What if the part I ordered did not solve the problem? Expect More. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Down a hill I got up to 19 mph on the speedometer. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM Hold down the power button for 10 seconds. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Find your product below and click the link to be directed to the specific information for troubleshooting. $799.00. When the battery is fully charged it will change from red to green. 21E, 22E, 25E, and 30E - Replace console to fix error code. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. I've had it for a full month now but never knew how to. We'll go through each electric scooter and the error codes that occur. Will this problem come back? This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Easy Fix but time consuming. Codes often have simple solutions and we are here to assist. GOTRAX. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Listen or look back to see if the rear wheel is slowly spinning. A revolution is on the way - and Electric Scooters are leading it! Easy fix but annoying. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. E5 - Replace controller / replace entire product. Of course, you could also have an issue with your battery. . Front wheel cover scraping wheel - easy fix but annoying. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Took 8 business days to fix (total of 11 calendar days). Disconnect the brake lever switch connector from the speed controller. Has refused refunds. Back wheel cover scraping tire. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Reddit and its partners use cookies and similar technologies to provide you with a better experience. GOTRAX - F5 Electric Bike. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK After fully charging, I prepared for the first ride with the new parts. In all cases the company has been slow to respond. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. As an Amazon Associate I earn from qualifying purchases. All rights reserved. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Check Out Our Guide! Create an account to follow your favorite communities and start taking part in conversations. Press Power Button once again to power on . Problem not solved. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. If you experience problems with any of these models of e-bike file a claim below. I had my second issue within 17 business days of receiving the scooter. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Take care of your ride so it can take care of you. I didn't realize my tires were about half the recommended psi. If the scooter is off but still takes off, this means that the control box is damaged. Looking For The Best Lock For An Electric Scooter? 0000002873 00000 n Codes often have simple solutions and we are here to assist. Missing tire extension - poor quality control. k 3TXK c"b0] 3:P $% Has been extremely slow to respond with replacement parts. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. There are many possible reasons why your Gotrax hoverboard is not balancing. If your Gotrax hoverboard will not turn back on you are experiencing an issue. E07 - Replace Motor or Motor Wheel Assembly. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Home. Gotrax Issues : r/ElectricScooters - reddit Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Repair frozen GOTRAX GXL V2. Do you think most of the lower-priced scooters are having these problems? They cannot show error codes. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Test The Battery Pack On A Scooter That Runs. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. You feel the scooter lose power and your inertia throws you forward. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - The motor would sometimes "sputter" (not engage) when you push down the throttle. E02 - Adjust your brake calipers so that they operate effectively. 0000007190 00000 n After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. :~f 12`L,@" Is a fire hazard. How To Fix Gotrax Scooter Not Charging - How To Finders An awesome member of our community made this guide. My GoTrax (about 5 months old) started acting weird today. It is possible to check the voltage of your battery using a voltmeter. Check Out Our Guide! In my case, when I got a new Gotrax scooter, it did work fine in the beginning. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I have had it for over a month now and have had zero problems with it. Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Gotrax Gxl V2 Commuting Electric Scooter - Black : Target Can you please tell us how we can improve this article? We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Grab the new battery pack and ensure that your are installing the battery pack correctly. Took 8 business days to fix (total of 11 calendar days). Pressing on button does not illuminate the display nor does the throttle have power. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Beeping can also indicate uneven pressure on the hoverboard sensors. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Fix stuck GOTRAX GXL V2. 0000000016 00000 n Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. This issue is new and is being looked at now.. New comments cannot be posted and votes cannot be cast. GoTrax - GMAX Electric Scooter. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Kick stand wobbly. 0000005863 00000 n But, as soon as it worked for quite some time, it started showing various problems. Find low everyday prices and buy online for delivery or in-store pick-up. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Bolts provided are rusted - poor quality control. GoTrax V2 Not Working. Once you ensure the position is correct, gently slide the pack into the tiller. 0000256654 00000 n PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Contact an authorized service center for more information about replacements. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website Turn the key or power switch on and engage the throttle all of the way. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Make sure that these are not punctured if they are air-filled. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. . Electric scooter throttle not working - How to fix it - Thescooterguide The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. (If you see an issue, please stop and consult a technician before proceeding.). Tighten the screws firmly. How to do a hard reset on GOTRAX GXL V2? - HardReset.info If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Choose from Same Day Delivery, Drive Up or Order Pickup. %PDF-1.4 % 51 reviews. I continue to struggle with GOTRAX's customer support team. If still showing error code, contact Customer Support for assistance. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. If all of them work normally, then you need a new charger. Entice customers to sign up for your mailing list with discounts or exclusive offers. Scary at first. If the wheel spins only when the battery charger is plugged into the scooter then the . So far I've got about 60 miles on it. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. On that same hill last week I got about 16 top speed. If your charger does not turn green when you plug it in, your problem may lie in your charger. Motor stutters with rapid jerking and wont go.. possible motor failure. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. If damaged do not proceed. But some parents may balk at spending more than $100 on an electric scooter. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Did you find it helpful? Returned the v2 and are now trying a m360 instead /crosses fingers. Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me So in short. Please contact our customer service team if you are experiencing problems or need more detailed information. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. In removed the old handle bar and battery and installed new one. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. These codes will pop up over your console's display when there are issues within your electric scooter. This is the best method to factory reset GOTRAX GXL V2. Thus can not charge scooter. You can now turn your hoverboard back on.*. When you connect the charger to the hoverboard it will turn red to let you know it is charging. 0000017087 00000 n Beeping can also indicate uneven pressure on the hoverboard sensors. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Grab the new battery pack and ensure that your are installing the battery pack correctly. We'll go through each electric scooter and the error codes that occur. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. It sounds like a bad battery but checking the connections is the first step. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Please Note, some electric scooters share error codes. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Gotrax GXL Scooter Battery Pack Replacement - iFixit If you can not grip the top with your fingers use a pair of pliers to assist you. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . I had my second issue within 17 business days of receiving the scooter. What did the brake pad rubbing sound like? Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Gotrax scooter doesn't work - YouTube - Very dangerous as you can be cruising along and the motor completely shuts off. All night charging leads to 15 minutes of riding. Set the battery to the side for disposal. Not much help really. 110 20 GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. This is one of the most common problems we hear about, so it's always worth checking first. I was super encouraged as the handle bar looks a little different from the original version I received, better. Contact: kevin@ocproscooters.com or text: 714-420-1311. . I requested a refund. A fully charged battery will have between 36 and 42 volts. 0000001330 00000 n You can now turn your hoverboard back on.*. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. I have updated my review from 1 star to 3, and will update again . Hold down the power button for 10 seconds. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. This is telling you the charger is working. The GMAX is one of our most powerful electric scooters to date. Need help troubleshooting a scooter issue? In the next video we will show the complete repair, reassembly and testing. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. 0000047449 00000 n We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Take off the console and pull out the battery, checking all the connections. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Powered up the scooter. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I will come back and edit the post if I experience anything that you've listed. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit Power on your scooter and take it for a test drive. E10, E11, E12 - Contact GOTRAX Customer Support. 0000002509 00000 n This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I cant find anyone who sells them including the gotrax website, acisneros0873 - E03 - Change speed settings or gear. 0000006755 00000 n Learn more about your GOTRAX from full overviews and specs to troubleshooting. - Easy fix. I finally received the replacement parts. 0000008779 00000 n Further, the locking pin is completely . The speed of the GKS kids scooter is locked at a safe but fun 10mph. The console on the scooter displays speed in MPH, battery life, and headlight. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Gotrax Hoverboard Troubleshooting - besteride.com It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. If it's not been used for a while, it might need charging. Odometer not working. Jan 7, 2020 If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced.