There seems to be a problem serving the request at this time . Anybody know if thats true? I have seen many people complaining about this issue with Mazda online, it needs to be investigated for a possible class action law suit. I took it in at 200 miles to get done, and it already had 3-4 chips on it, My 2015 Soul Silver paint has not held up well lots of chips, scratches, and a few chips that have begun to rust. I sold it 9 months later due to numerous stone chips on spoiler, bumper and bonnet. thats where the problems come from. rock chips inline with the mileage on the car. We feel its our job to let car owners like you know about the problems of specific car manufacturers. Steps to Correctly Reproduce 46V Soul Red Crystal, Sanding marks in paint: How to prevent them, Matte Clearcoat: 9 Tips for Mastering its Application. GOOD LUCK! We look forward to hearing from you and showing you the 3D Difference! Create an account to follow your favorite communities and start taking part in conversations. A simple online search confirms this problem. Across the country, Mazda owners with soul red crystal vehicles are facing the same problem: the paint is chipping at an excessive rate. You can try refreshing the page, and if you're still having problems, just try again later. There were sanding We took the car to Its in all of them, but soul red is especially bad. Please help me how If you barely touch it on something the paint chips off and Mazda is claiming there is nothing wrong and it is just from road debris. I called Thursday afternoon and was told they had no idea what they were supposed to be doing with my car. Not a The paint quality is quite high and I didn't find any weird dealer repairs or anything on my Deep Crystal Blue, but when I measured the total paint depth it was an average of 4.18 mils. Less than 3k miles into ownership, we experienced the horrible paint chipping issue that's so well documented online. I'm glad I came across several posts about the red paint not holding up on the 2017 CX-5. Contacted dealer and they said there is no recall and it's on me to figure it out. Our long-term tester, Mazda's CX-5 Grand Touring in Soul Red Crystal Metallic needed some scratches touched up. Looking at coming back to an Mx5 after 2 years and wondering what the experience with the Soul red crystal paint (ie the new paint) is, I have obviously seen all the horror stories on the CXs about stone chips x 1000 and paint peeling , not really seen anything on MX5 forums though apart from trouble colour matching for . I eventually got a call, and they told me they'd been in touch with our dealer and instructed them to do the repair, so I simply made an appointment and went from there. In addition, evaporation times will be shorter, and a Venturi can be used to shorten this process.In a complex colour such as 46V Soul Red Crystal, a recommended practice is to apply the product using the blending technique, in order to minimise any possible colour mismatch or colour leap, especially between parts and adjacent areas. Please refer to CarGurus Terms of Use. It appears that the paint is not bonded to the metal underneath the paint. I have 100's of paint chips all over this brand new car. With the number of recalls that are released almost daily for vehicles, its truly shocking that Mazda has yet to release one regarding these specific vehicles. Place for CX-5 owners to discuss their cars, modifications, support, etc. The OEM process utilizes an exotic tri-coat system made up of a black color coat followed by high brightness leafing aluminum layer, then is topped with a clearcoat. I was back at the body shop yesterday to address the new issues. Below are three of the affected vehicles: Two years ago, Mazda confessed that paint repair on soul red crystal painted cars is not as simple as sanding and applying a new coat. I might add that I already owned a Mazda 3 so I found the "email us" link at the bottom of this page and sent them a message explaining the problem, telling them I'd seen other reports online of people getting their cars repainted/repaired, and asking what my next steps should be: http://mazda.custhelp.com/ . About four weeks ago, they said I could get my car repainted but they have no courtesy vehicles so I would not have a way to get to and from work. About 2 months in, I noticed paint chips and it has only gotten worse. My chips were on hood, bumper, roof, qtr panels, doors. Our images and video focus on the largest of the scratches we repaired, but we also did a few stone chips on the hood. Other than that the exterior looks like it did the day I picked it up at the dealer. I dropped it off first thing Tuesday morning. My 71 plate (2021) Mazda 3 is being built! So I got my phone out and search for "Mazda Soul Red Crystal Metallic paint problems" and found a lot of post about that color having chip problems so I went with the Deep Crystal Blue Mica. If one looks closely at the area touched up it is slightly visible. Told the dealer about flaking, they took pictures and sent to Mazda and Shop for your next 0 Mazda CX-3 at otogo.ca! Warranty check on Tuesday I will post the dealers response but intend to it is equipped with a skyactiv 2.5l 4-cylinder dohc 16v engine and a 6-speed automatic transmission. I have a number of paint nicks COLOR: Soul Red Crystal. Adjust the gun according to the indications provided on the product data sheet. I took out paint protection insurance which was a waste of money. Since this is not a safety issue, Mazda has no obligation to issue a recall. Instead, use the basic WS/6314 Transparent Red, a product that is specially designed to repair complex colours with reddish shades, and which, being integrated within the water-based system, will allow to simplify and speed up the working time during the repair process. Mazda Soul Red Crystal Paint Potential Class Action Lawsuit Our firm is investigating a potential class action lawsuit against Mazda for issues related to their Soul Red Crystal Paint color. Of course, this won't solve the problem entirely, but you can also consider getting the pain touched up by a specialist in the longer term. In addition, it has a larger amount of smaller aluminium particles than the 41V colour code, which gives it a brighter surface. The paint appears to be brittle and not properly bonded to the primer/metal. We encourage you to give us a call at (877)-692-7776 to set up your appointment with 3D Collision Center. Also please check out the Mazda glamorizes the color to be full of vibrancy and energy with an increased depth and glossexemplifying the beauty and sophistication However, if you were to do an online search for Mazda soul red paint will give you plenty of results of customers sharing the same complaint: chipping paint. The marks are all over my car and I have owned this car less than 2 months. Content will be removed if CarGurus becomes aware that it violates our policies. 2022 paint by Mazda with a promotional name of Soul Crystal Red. I I have about 10-15 on the hood, and several on the sides. Unfortunately, it suffered some visible scratches when it was parked next to a vehicle whose owner was careless and opened their door into the CX-5, causing minor damage to the paint. Do I have This is why its critical you take your Mazda to a Pennsylvania auto body repair shop that is capable of performing any paint repair and follows the instructions. The color is a knock-out and if there is a better red on the market today we haven't seen it. I haven't seen many internet posts about it after summer of 19, so perhaps they did get it figured out. Hoping my white GTR holds up as well. The 14 year old paint on my BMW had far fewer chips at 185k miles than my Mazda did at the 2 year mark. at it. Our team of technicians are I-CAR Gold Class Certified, which is the highest level of certification a technician can receive. and the vehicle has met or exceeded all of the owner's expectations. The dealer said that was resolved and no longer happens. We have done such touch-up repairs on dozens of cars and we would say that Mazda's kit provides a result at least as good, if not better, than the best results we have gotten in the past on other brands. They repainted the whole It wasn't a month old, and I notice Using a water-based system will prevent any clouding from appearing on the edges of the part, which are characteristic with this type of colour. Same one as the Machine Grey. They sell kits on eBay if you feel up to the task. life time new car, for six months (out of 24 that I've owned it) We await the return of our car they don't want to help out this time. Finally, apply the final coat with a high performance and easy to apply clear coat, such as SINNEKs CC/1700. had me open a case with Mazda corporate, took it to their body shop and got everything Try the 41v. all problems of the 2020 Mazda CX-5 Unlike other processes on the market, for the correct reproduction of the Soul Red Crystal 46V colour you will not need to use dyed clear coat in the colour formulation. Adjust paint viscosity according to relative temperature and humidity. the new paint had a wave to the paint, like it was heavy at the top and pulled itself down. " Hi, I have done that recently, service manager took some pictures and sent them off to Mazda Canada. There are countless. It is, but if you dont care, it wont bother you. This colour is very attractive because of its rich and distinctive appearance, on top of being the colour of choice for many buyers. This way, you will find out the ideal number of layers to apply for a correct colour reproduction.Apply the first coat with full coverage of the paint test cards. Would suggest you take the vehicle there and speak with the service manager to arrange an appointment for photos and they will pursue with Mazda. Can anyone tell me definitively, what is the story about the Soul Red Crystal Metallic paint that is has many reported problems with chipping off - so many reports. The vehicle was purchased in February and has held up to New England winter, spring, and summer well. As people are saying, it's early days yet. I was more than 10 feet away, mind you. any recourse? Im just anal and got the front end of my 3 clear wrapped. It requires color matching and a process that technicians need to follow. I'm A simple tip for anyone considering a used Mazda: if you go with this particular paint colour, seriously consider having a clear protective film applied to the front part. It's a frequently reported issue online with the red 18's, but I'm not sure about other years or colors. The 46V colour code is a more sophisticated evolution of Soul Red 41V, the Japanese manufacturers two reddish three-coat colours. My 2017 Soul Red Metallic 6 has lots of small chips in the hood and bumper at 50k miles. Getting obsessed with the freaking CX5 these days. also promised so I wont be inconvenienced. color car. SAT: Closed on the bumper and some on the door and inside the door well. In case we missed a picture or a detail you would like to see of this vehicle, we are happy to send you A PERSONAL VIDEO . Every time small road gravel hits paint, the paint chips. Snowflake White Pearl Mica Paint [2] Soul Red Crystal Metallic Paint [1] Wheel Locks [1] Price / Low to High; Price / High to Low; Make / A to . I have had a good experience with the dealer warranty claim accepted and Read the Second Mazda CX-5 Report: Five Features I Love About My 2018 Mazda CX-5. This is a great option if you don't live near any stone filled highways or side roads. Step one is to clean the area. The car sits in the driveway 99% of the time with direct sun. Takuminuri is a Mazda-exclusive approach to advanced paint technology, starting with the original Soul Red Metallic paint color in 2012, perfected with Machine Gray in 2016 and further refined into a color that uses the learnings from both to stand among the most drool-worthy colors out there. I suppose you could also simply take it to your dealer and have them advocate for you rather than starting with corporate. Apply 2-3 coats of Base coat leaving 10-15 minutes flash time between coats. Used 2022 Mazda CX-30 2.5 S Select Package AWD Soul Red Crystal Metallic near Elgin, IL at Volkswagen Of Lake - Call us now 815-310-3464 for more information about this Stock #43971 I asked again for a courtesy vehicle and he told me they have nothing to give me. Lucky for us, we got the entire car repainted under warranty after a lot of back and forth, but although Mazda won't admit it, we're almost positive they used the 2016 version of Soul Red as the car has really lost that special "luster" of the metallic. We do have quite a few CX5's in this area. The most recently reported issues are listed below. This website uses cookies. . Change.org Uh oh. So the Soul Red paint has been giving people problems for the past several years with paint chipping. The paint color is red. Also, as far as repaints go, this color is horrifically hard to match. It takes specialized expertise to perform any paint job, whether its an allover spray job or just some spot paintwork. E. sinnek@sinnek.com, Differences between Mazdas 46V and 41V colour codes. I don't know which approach is most effective right now. Since this is global issue about Mazda CX-5 2017/8 Soul Red Crystal paint quality is bad as easily getting stone chipping & scratches, we would like to have this petition to inform Mazda Worldwide to look this seriously and bring solution (FOC) to all of us Mazda CX-5 owners especially who bought Soul Red Crystal color paint. The chips are enough to eventually rust the metal. Did a full inspection on the two cars the dealer had and found no problems with that color. I purchesed a 2021 mazda CX-5 (Soul Red) on November 17th. I bought a brand new red Mazda CX5 in April 2017 and I noticed chips on the hood and 7.99 (0.08/count) (Sand, Prime, etc.) dealership for 2 additional weeks to allow the paint to cure and then we paid for a clear bra Used Mazda for Sale in Victoria, TX. Following the steps described will lead to an excellent colour match of the finish, and full customer satisfaction. He documented them all and Mazda footed a full repaint in the front clip and pillars- and I just paid a couple hundred under the table for the scratch. First a bit about the paint. After they painted it there were 2 colors of paint. My CX-5 now has just over 79K miles. was very disappointed with this outcome. but it isnt the same. Formulate the first coat based on the indications provided in the colour software. With the number of recalls that are released almost daily for vehicles, its truly shocking that Mazda has yet to release one regarding these specific vehicles. Most of our products are available with either our UC-410 MS 2K Polyurethane clear or our UC-210 HS Glamour Polyurethane clear. We purchased our CX5 two days before Christmas 2018. My white 2015 CX5 looks rusty on the doors behind the wheel wells in a splash View our Findlay Mazda inventory to find the right vehicle to fit your style and budget! I keep my car washed, waxed and garaged. I heard back a couple days later and they started an official case file for me. Mazda CX-30 : Touch-Up Paint Products. I had thought that it was confined mainly to 2017s but I was talking to a customer at work about it and she said that her neighbor just had her 2020 Soul Crystal Red CX5 repainted for the same thing, I was talking to a customer at work about it and she said that her neighbor just had her 2020 Soul Crystal Red CX5 repainted for the same thing. this 2023 mazda cx-5 2.5 s is soul red crystal metallic with black cloth interior. Hi everyone. Again though, only if Mazda has figured out the issues with it and we won't have to repeat the same nightmare battle with them. The main difference between the two clears is the thickness. I got my crystal blue in November and dont have a single mark on the paint yet. It has to be a certain thickness to meet durability / adhesion standards. Mazda CX-30 Complaints, Issues And Problems. I have filled dozens of these chips and appear daily, it is evident by thousands of reports online that this is a significant defect on Mazdas behalf. 2nd after that would be a Ceramic Coat, which can help prevent chips simply via the coating applied. work. in December of that year. Here at 3D Collision Centers, were always looking up the latest news from car manufacturers, from paint problems to repair procedures. I took it to the dealer (The service manager has been great) Is Mazdas CX-30 The Brands Best Two-Row SUV For Drivers? don't want a repeat issue. . They never issued a recall, but according to my Mazda body shop, they repainted LOTS of red cars over about a 2 year period. Soul Red Crystal Metallic FWD 2019 Mazda CX-9 Touring 2.5L 4-Cylinder We deliver!! new 2023 mazda cx-5 2.5 s for sale in las vegas, nevada. 2022 Mazda 2.5L CX-30 Carbon Edition (CE) Crossover 6-AT AWD - Polymetal Gray Metallic - 02-2022 to ??? Given this paint is an extra charge I would not expect this. AU $29.66. Mazda refused to admit that there was a problem but finally admitted that the paint thickness and application etc for that particular colour was to blame for the chipping problem. Im still in my warranty period and Id love to get my 18 Soul Red repainted bc my hood is awful. Woes of the Soul Red Crystal Color - Touch up paint? the options and features include: . I've also read the paint is hard to . New 2023 or 2024 Mazda for Sale near Las Vegas, NV. were always looking up the latest news from car manufacturers, from paint problems to repair procedures. The Thanks for taking a peek. But bear in mind this was over 2 years ago for us, so I'm not sure how Mazda is handling this issue right now. I have the same issue on my Mazda3 in Machine Grey. Collision repair can be confusing. But this is also a Mazda subreddit filled with people that will go above and beyond to keep their cars in good condition. Here at 3D Collision Centers in Pennsylvania, were always researching the latest repair procedures and updates from every car manufacturer. How thick your paint is doesn't affect how prone it is to chipping. I purchased a brand new 2021 Mazda CX-5 in December 2020. Check your paint code. There are countless online forums and petitions filled with owners all facing the same problems. Though I have a relative with a Soul Crystal Red CX-5 who is happy with the car without this. Why is this happening ?? The Soul Red Crystal paint chipping problem has been known for a while and the chips can appear on any panel front back side roof bonnet etc. My '16 Miata is Soul Red (original color, not Crystal,) and it chips like crazy. If you drive on roads that are gravel or have quite a few rocks then you may want to look for a vinyl wrap. Apply two regular and even coats over the entire surface.This will provide extra chemical and mechanical resistance to the finish and prevent the clear coat from copying the structure of the base, which could lead to possible painting defects. Most detailing places will actually do both: PPF, and then ceramic coat over the whole thing. There were many, many tiny chips on the hood and A pillars. vehicule last month. We have not found it to be any different in terms of durability than other paints. For a better experience, please enable JavaScript in your browser before proceeding. This is basically a sacrificial layer that will take the abuse from the most significant rocks and stones hitting your car. However, because there are always exceptions, we must warn you about the famous Crystal Red Metallic paint that has become Mazda's visual signature, and almost a trademark. Then, apply the second coat of colour. A high-end ceramic coat is almost mandatory on new cars these days if you want the factory paint & clear coat to be as durable/protected/unblemished as possible. Color: Soul Red Crystal Metallic- Transmission: Automatic - VIN: JM3KFBAM4P0196918 A Road cyclists who drives a CX30 on the odd occasion New here but this is a topic I figured I would bump. Just to clarify mileage, its 140 Km not miles. Mazda CX-5 Snowflake White Pearl. Go through Mazda's website and file a warranty complaint. We have records of this color appearing on the following models: CX-3, CX-30, CX-50, CX-9, MX-5, Mazda3, Mazda6, and Miata. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. front and back bumper, and hatch). To me, it looks kind of like the 1965 Fender Jaguar candy apple red, but better. Just signed up to Mazda247 and will be picking up my new 2020 CX-5 Signature model this afternoon in 90 minutes! Haverford Owners of used Mazdas with expired warranties have to pay out of their own pockets to make the necessary repairs. JavaScript is disabled. This coat will bring brightness and depth to the colour, allowing light to pass through and be reflected on the metallic particles.Apply the number of coats established, based on the previously conducted test runs. kms city driving. See the used 2023 Mazda CX-50 priced at $34,298. 2016 mazda paint 25d snowflake white, 34k crystal white, 35j stormy blue, 38p liquid silver, 41g zea. I have purchased a new Nissan, Honda and Subaru in the past and none have had this problem. A Mazda Australia spokesperson said this price increase is due to supply chain constraints, as . When I got the car after Soul red is an absolutely beautiful colour though, especially in the sun, and if I could have gotten it with my car at the time, I would have. Diese Seite ist durch reCAPTCHA geschtzt und es gelten die Google. the body. I have not traveled in areas that would merit this amount of chipping. That way, we are able to serve you and the rest of Pennsylvania with the top-notch auto body repair that you deserve. Take a look at what Mazda production communication specialist Jacob Brown said: Theres no way to get around this[Soul Red Crystal is] more complicated than what youd find on any other car at their price points (, Nissan Does Not Want Recycled Parts in All Collision Repairs, OE-Recommended Steel and Aluminum Wheel Repair Standards on All Nissan Vehicles, Mercedes-Benz Does Not Want Aftermarket Parts Used on Collision Repairs, Why You Should Always Insist for OE Collision Replacement Parts, Volvo Does Not Endorse the Use of Approve Anything but Genuine Volvo Car Replacement Parts. Press question mark to learn the rest of the keyboard shortcuts. This is primarily because the paint is so thin and doesnt have a thick enough layer to absorb the harsh sun, creating several chips across the car. Hi everyone. We had chips under the hood, in spots that would have zero contact with anything. This is due to the paint is so thin and doesn't have a thick enough layer to absorb the harsh sun, creating several chips across the car. 2023 Mazda CX-30: How Good is Mazdas Small SUV in Winter. Mazda CX-5 Jet Black Mica. I dont know if officially its been resolved but Im not experiencing issues so far. It doesnt make sense when this color has been nothing but stress for Mazda owners across the country. Anyway, I'm posting to see if anyone knows whether the chipping issues have been solved sine the 2018 model year. filled with owners all facing the same problems. So I was dissatisfied with this and they had no Car repair is nowhere near as simple as what it was even just a few years ago. S Soul Member : UK Spec Mazda CX-5 Soul Red SportNav+ w/ Safety Pack Jul 10, 2019 #2 ralf11 said: They were extremely responsive. Check out the various car color available for Mazda CX-5 as follows: Mazda CX-5 Sonic Silver Metallic. That way, we are able to serve you and the rest of Pennsylvania with the top-notch auto body repair that you deserve. I'm extremely disappointed. Here are the following colors with images: To reproduce the 46V Soul Red Crystal colour, use a light grey filler. I also have a 2017 Mazda CX-5 with the Crystal Soul Red paint and I am having small chips I swear every time I touch mine another scratch happens. pads left in the engine bay and some seals in the door frames were damaged or missing. Do Not Sell or Share My Personal Information. Is there any warranty on paint for these cars.