All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Where can I get more information about privacy for Friend Spotter? In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. If you have an issue with tickets purchased through an unofficial agency please return to the point . Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . You may be required to submit to a search of your person and/or possessions before entering the event. I would still like my tickets mailed to me at my overseas address, is this possible? Version 5.22 B82 R0 If there is no connectivity at the venue, can Passbook tickets still be accessed? More information relating to mobile ticketing will be communicated in the lead up to the season. How do I redeem my Ticketek Gift Voucher? However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Please be aware your membership number will never change throughout your years of membership. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Held seats are sold on a first-in basis. How can I get Ticketek to sell tickets to my event? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Yes, you are able to use multiple Ticketek Gift Vouchers. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Safe, Fast and Verified Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Methods of collection and/or delivery will be available when choosing your collection/delivery details. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Will I be notified of event / gate changes? Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. In most cases, a GA ticket is a standing floor ticket. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. No. How do I purchase a Ticketek Gift Voucher? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Please comply with any stated ticket limit for this event. Are there any events I can't use my Ticketek Gift Voucher for? Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. All rights reserved. Your barcode will be on the first page that opens (the homepage). The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Can I purchase tickets through the mobile site? For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. How do I check the balance of my Gift Voucher? Will mobile tickets be removed from the Ticket Wallet after an event? General Terms and Conditions When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. The mobile number provided will be sent your mobile ticket/s 8. How do I arrange for a new membership card to be sent out? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. There are many ways you can redeem your Ticketek Gift Voucher. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Check your billing and account details. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Sell tickets directly from your Ticketek Account. There are over 20 circumstances you may request a refund. How do I subscribe to receive My Ticketek emails and/or SMS? We also regularly monitor our ticketing system for suspicious transactions. You can find information on how to access your Mobile Membership through the AFL Live App here. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. If your location is not recognised, National content will be displayed. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Can event notifications and location services be turned off from the Ticketek app? Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. No. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Tickets can be purchased via our website here, or over the phone on 1300 722 515. The MCG does apply an additional transaction fee. My address has changed. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Once tickets are added to Passbook, simply open the Apple Passbook app. Accept the Ts&Cs and "Submit" 9. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Invitee B purchases the two seats they were assigned at step (b). This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). We liaise closely with event organisers on matters related to ticket scalping. I've sent an invitation but some or all of my friends did not receive their emails. Some events have more than one price type. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Make sure the backlight on your phone is set nice and bright. Can I forward my Mobile Ticket to a friend? Sign In Join today Please note: AFL House is currently closed to the public. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. What qualifies as a concession ticket? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? If this does not answer your queries, our friendly team will be happy to assist. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Concession and junior barcodes will show up as such. An administration fee of $10 will be charged. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. You are responsible for knowing the contact details of all attendees in your group. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Refunds must be requested no more than 60 days after the event date. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Change My Location They will be assigned the seats nearest the original purchaser. How do I request a refund if I have purchased Refundable tickets? Can I buy tickets if I am based overseas? Why can my friends (invitees) only purchase the held tickets one at a time? What will happen if the barcode is sent to a non-smartphone? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Proof of purchase may be required for any refund or exchange. Is there anything special I need to do when I get to the venue to scan my mobile? Can I delete the details of my saved credit or debit card? If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. You can access specific privacy information for Friend Spotter . Have more questions about Ticketek Gift Vouchers? What if I enter my Voucher ID incorrectly online? What are the terms of concession tickets? Can held seats be purchased through any other channels? How do I access Accessible seating tickets? Invitee B starts purchasing two seats from hold. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. How do I gain entry to the venue using Passbook? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Why is there a time limit when I buy tickets? No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Ticketek acts as agent for the Seller in the sale of all tickets. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. %PDF-1.5 Tickets will be available to purchase, once onsale, through Ticketek. What are the terms of General Admission (GA)? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. When purchasing tickets for a particular event you may be limited to a specified number of tickets. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. This can be accessed using the 'Share and Save' button on the mobile ticket. Tour dates Ticketek is selling for the following venues only. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. No, for the first release, the app will only be an iPhone app. Will the event be reserved seating or general admission. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. What happens if my phone is out of battery or my network coverage is low when I get to the venue? No, the credit card pre-fill feature simply gives you the option to save your card details. I had the opportunity to study abroad in Australia during the summer of my Junior year. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Gift Vouchers can also come in pdf format, which can be printed. Ticketek's Group Bookingscan help you plan your next excursion. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. 1 0 obj Check you can log in and have your passwords ready. Select your desired area, then select the $0 member ticket. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Promoters sometimes request that a number of tickets be held for promotional purposes. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. These tickets are released when not required by the promoter and generally given to us to sell to the public. Select an event category type from the Genre drop-down menu and click 'GO'. 4 0 obj I am traveling the country and have a New Zealand address but my billing address is overseas. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Ticketek routinely mismanages ticket processing which should be simple. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). 3- 12 - Junior Ticket. Postponed and Cancelled Events. How can I find AFL Membership on a match day? Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. You might find the following websites helpful if you want more information about ticket scalping: You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. 2 0 obj How do I find my tickets once they are in Passbook? No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. The term including when used in these Terms and Conditions is not a term of limitation. Yes, if you don't log in you will see a selection of national events. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. What does General Admission (GA) mean? Your barcode number can also be found via your online account here. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . You will need to provide some form of ID so that staff can access your Ticketek account details. Find out more about. What happens if my tickets do not arrive in time? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. I ordered a lanyard with my ticket purchase, when will this arrive? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Can I change to Refundable tickets after I've bought my tickets?